Cancellation & Refund policies - Cacique Cruiser

Cancellation & Refund policies

  • We will not refund deposit payments made for cancellations less than 48 hours before the trips scheduled departure.
  • If the Panamanian or Guna authorities cancel a guests trips prior to departure from the city due to an emergency (weather, safety or otherwise) a full refund including deposit payment will be given.
  • If the Panamanian or Guna authorities cancel a guests trips after departure from Panama City, but prior to entering the Guna territory, due to an emergency (weather, safety or otherwise) a full refund minus the deposit payment will be given.  
  • If the Panamanian or Guna authorities require guests to evacuate the territory anytime after guests have entered due to an emergency (weather, safety or otherwise) a refund will be given for services not rendered.
  • Refunds for time not spent in the islands will be given when an early departure is due to a medical or safety emergency.  
  • Refunds will not be given when guests choose to leave the islands earlier than scheduled. We can try to arrange guests to depart on a date or at a time earlier than scheduled, but refunds will not be given.  This is part of the reason we have a 3 night maximum.
  • Refunds will not be given when guests choose not to take part in a day trip already purchased.
  • Refunds will not be given when weather not to guests liking.
  • Refunds will not be given when guests are not at the stated pickup location on time and miss their departure.  In this situation we will only retain the deposit amount (which is paid to the driver) and we will help arrange another pickup for the guest (a new deposit will be required)